Refund Policy

Refund Policy

Zenith Partners policy on informing customers about applicable fees and offered services complieswith the Consumer Protection from Unfair Trading Regulations 2008 (2008 No. 1277). We ensurefull transparency regarding costs and the scope of services provided. Our commercial terms clearlyoutline the price, commission percentage, and expected outcomes for each service component,along with any additional charges that may arise throughout the investment period. The invoicingand cash payment process is managed by our Financial Controller. Investment fund transfers areprocessed through an external e-wallet provider, such as Mango Pay, or directly to the investment entity.

Users are entitled to a refund if we are unable to deliver the service as agreed in the contract.However, refunds will not be granted if the service order results in an unsatisfactory decision or anunsuccessful investment outcome. The full refund policy is described in the terms of the agreementand will be available on our cloud-based platform, Trello. It can also be provided upon request viaemail, phone, or in writing.

Refund requests are reviewed and processed within 14 business days. This process is managed bythe financial manager following standardised procedures supported by our CRM system. The standardised approach ensures predictability and consistency while allowing for efficient resource management. By automating four stages of the process, we enhance efficiency and enable thefinancial manager to focus on complex cases. Our CRM system tracks the number of days since therefund request was submitted and flags urgent cases to ensure timely processing within the standardtime frame.

 

Request

an Initial Meeting or Submit Your Investment Opportunity

Zenith Partners

Zenith Partners Trading is a company registered in England and Wales, No: 11115840, whose registered office is at 7 Bell Yard, London, WC2A 2JR, VAT No: 432 956 088"

Zenith Partners

Zenith Partners is a company registered in Poland, ul. Montażowa 3, BIELSKO-BIAŁA, kod 43-300. KRS Numer 0000989013

Get In Touch

+44 (0) 203 633 5651

England and Wales

7 Bell Yard, London, WC2A 2JR VAT No: 432 956 088

Submit your investment opportunity here